The following Terms and Conditions of Sale govern the offer and sale (together with the documents referred to below, including the Terms and Conditions, FAQ’s, Returns Policy and Privacy Policy) of products on our website (“italiantilemuralstore.com” or “backsplashdecorativetiles.com”). Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on italiantilemuralstore.com are directly sold by Giovanni Senatore. Italiantilemuralstore.com has its registered office in Italy at Via San Martino, loc. Novelluzza 84013 Cava de’ Tirreni SA Italy business register number, tax code and VAT number 05560630658.
Request for further information can be made through the following email address: mail@italiantilemuralstore.com
All
content included on this Site, such as works, images, pictures,
dialogues, music, sounds, videos, documents, drawings, figures, logos,
menus, web pages, graphics, colours, schemes, tools, fonts, designs,
diagrams, layouts, methods, processes, functions and software
(collectively, “Content”), is the property of Senatore Giovanni, an
Italian company whose registered office is located at Via San Martino,
loc. Novelluzza SA (Italy), and/or Provider and is protected by national
and international copyright and other intellectual property laws. You
may not reproduce, publish, distribute, display, modify, create
derivative work from, or exploit in any way, in whole or in part, the
Content without the prior express written consent of Senatore Giovanni
and Provider as the case may be.
Senatore Giovanni and/or Provider
shall have the exclusive right to authorize or prohibit in their sole
discretion any reproduction, publication, distribution, display,
modification, creation of derivative work from, or exploitation in any
way of, in whole or in part, the Content. Senatore Giovanni and/or
Provider shall have the right, at any time, to claim the authorship of
any Content posted on this Site and to object to any use, distortion or
other modification of such Content.
Any reproduction, publication,
distribution, display, modification, creation of derivative work from,
or exploitation in any way of, the Content expressly authorized in
writing by Senatore Giovanni and Provider shall be carried out by you
for lawful purposes only and in compliance with all applicable laws.
For any other legal information, go to the sections: Right of
withdraval ,Terms and Conditions , Returns Policy and Privacy Policy
section on italiantilemuralstore.com.
1. OUR BUSINESS POLICY
1.1 The Vendor offers products for sale on italiantilemuralstore.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.
1.2 “Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on italiantilemuralstore.com and backsplashdecorativetiles.com
1.3 The Vendor reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with the Vendor’s business policy.
1.4 These Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on italiantilemuralstore.com or backsplashdecorativetiles.com between the users of italiantilemuralstore.com and the Vendor.
1.5 The Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on italiantilemuralstore.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of italiantilemuralstore.com and third parties.
2. HOW TO EXECUTE A CONTRACT WITH THE VENDOR
2.1
To place an order for the purchase of one or more products on
italiantilemuralstore.com, you must fill out the online order form and
send it electronically to the Vendor, following the relevant
instructions.
2.2 The order form contains a summary of these Terms
and Conditions of Sale, information on the main characteristics of each
product ordered and corresponding unit price (including all applicable
fees and taxes), the type of payment that you may use in order to
purchase each product, shipping terms for the purchased products,
shipping and delivery costs and the terms and conditions for returning
purchased products.
2.3 An order shall be deemed to have been
submitted when the Vendor receives your order form electronically and
the order information has been verified as correct.
2.4 Before
submitting your order form for the purchase of products, you will be
asked to carefully read the Terms and Conditions of Sale, to print a
copy using the print option and to save or reproduce a copy thereof for
your own personal use.
2.5 The order form will be filed in our data
base for the time required to process your order and as provided by law.
You may access your order form by logging in and visiting the section
called Orders, in the My Account area.
2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.
2.7 English is the language used for executing contracts with the Vendor.
2.8 After your order form has been submitted, the Vendor will process your order.
2.9 The Vendor may not process purchases when there are not sufficient
guarantees of solvency, when orders are incomplete or incorrect, or the
products are no longer available. In the above cases, we shall inform
you by e-mail that the contract has not been executed and that the
Vendor has not carried out your purchase order specifying the reasons
thereof. If the products displayed on italiantilemuralstore.com are no
longer available at the time of your last access and once the Vendor has
received your order form, the Vendor shall inform you of the
unavailability of the ordered products within thirty (30) days from the
day after Vendor has received your order. If the order form has been
sent and the price has been paid for items that are no longer available,
the Vendor will refund the amount paid for those items.
2.10 By
submitting an order form to and making a contract with the Vendor, you
unconditionally accept and undertake to observe the provisions of these
Terms and Conditions of Sale. Should you not agree with certain
provisions of these Terms and Conditions of Sale, please do not submit
your order form for the purchase of products on
italiantilemuralstore.com.
2.11 By submitting an order form, you
agree and accept these Terms and Conditions of Sale as well as further
conditions contained on italiantilemuralstore.com, even through links,
including the Terms and Conditions of Use and Privacy Policy of
italiantilemuralstore.com.
2.12 Upon submission of an order form,
the Vendor shall send you a purchase order receipt e-mail, containing a
summary of the information related to the order form .
3. GUARANTEES AND PRODUCT PRICE INDICATION
3.1
On italiantilemuralstore.com, we only offer products marked with the
“Kaleidos” trademark. These products are purchased by us directly from
Senatore Giovanni, an Italian company whose registrered office is
located at Via San Martino, loc. Novelluzza 84013 Cava de’ Tirreni
(Italy) and/or the manufacturer authorized by Senatore Giovanni.
3.2
The Vendor does not sell second-hand products, flawed products or
products of lower quality than the corresponding market standards.
3.3 The main characteristics of products are shown on
italiantilemuralstore.com on each product page. The products offered for
sale on italiantilemuralstore.com may not exactly correspond to the
real garments in terms of image and colors due to the Internet browser
or monitor used.
3.4 Prices are subject to change and will be as
quoted on our site from time to time, except in cases of obvious error.
Check the final price of sale before sending the relevant order form.
3.5 Orders made from a Country site different from the one you are
shipping to, or to addresses to which the Vendor cannot ship, will be
automatically cancelled.
4. PAYMENTS
4.1
Payment of the product prices and relevant costs for shipping and
delivery must be made by using one of the procedures indicated on the
order form.
4.2 In case of payment by Credit/Debit Card, our payment
system ensures secure transactions, since all financial information
(credit card number, expiry date, etc.) go directly PayPal
5. SHIPPING AND DELIVERY OF THE PRODUCTS
For
shipping and delivery procedures, please read these sections carefully.
The information provided in these sections forms an integral part of
these Terms and Conditions of Sale and, consequently, shall be deemed to
be fully read and accepted by you at the time your order form is sent.
6. CONSUMER RIGHTS AND THE COOLING-OFF PERIOD
6.1
If you are a Consumer, you may cancel your contract with the Vendor in
relation to products purchased from italiantilemuralstore.com, without
any penalty and without specifying the reason, by notifying the Vendor
in writing within fourteen (14) working days, beginning with the day
after you received the products. In this case you will receive a full
refund of the price of the products in accordance with this Clause 7 and
Clause 10 below.
6.2 You should return the products to the Vendor
within fourteen (14) working days from the date you notify the Vendor of
the cancellation, in the same condition in which you received them and
at your own expense. You have a legal obligation to take reasonable care
of the products whilst they are in your possession. If you fail to
comply with this obligation, we may have a right of action against you
for compensation.
6.3 To return the products:
A. you should
notify us in writing within fourteen (14) working days, (beginning with
the day after you received the products) by completing and submitting
the online Return Authorization Request. You should keep a record of
your cancellation notice;
B. the products should not have been used, worn, washed or damaged;
C. the identification tag should still be attached to the products with the disposable seal;
D. the products should be returned in their original packaging;
E. the products should be returned to the Vendor within fourteen (14) working days following cancellation of the contract.
6.4 If you cancel the contract within the fourteen (14) working days
cooling-off period pursuant to this Clause 6, we will process the refund
due to you as soon as possible and, in any event within thirty (30)
days of the day on which you gave notice of your cancellation. The
Vendor will refund the price of the product in full, including the cost
of sending the item to you. You will be responsible for the cost of
returning the products to us, provided that the reason for the return is
not because of an error on our part or because the item is faulty.
7. ITEMS RETURNED BECAUSE THEY ARE DAMAGED
7.1
If you are returning a product because of an error on our part or
because it is damaged, we will refund the delivery charges incurred in
sending the item to you and pay your costs of returning it to us .
7.2 You must notify the Vendor of an error in respect of the products
delivered or of a damaged product within thirty (30) days of receipt, if
a product becomes faulty after the thirty (30) days please contact
Customer Service to obtain further returns information. You must return
the products in the same condition in which you received them. You have a
legal obligation to take reasonable care of the products whilst they
are in your possession. If you fail to comply with this obligation, we
may have a right of action against you for compensation.
7.3 To return the products:
A. you should notify us in writing as soon as practicable and in any
event within thirty (30) working days, by completing and submitting the
online Return Authorization Request. You should keep a record of your
cancellation notice;
B. the products should not have been used, worn, washed or damaged;
C. the products should be returned, complete and unused, with their original packaging;
D. the products should be returned to the Vendor within seven (7)
working days following notification to the Vendor of the damaged product
or of the Vendor’s error.
7.4 The Vendor will examine all products
returned as damaged and will notify you of your refund via e-mail within
a reasonable period of time. We will usually process any refund due to
you as soon as possible and, in any event, within thirty (30) days of
the day we confirm to you via e-mail that you are entitled to a refund
for the damaged product. Subject to acceptance by the Vendor of the
damaged goods, products returned by you because they are damaged will be
refunded in full, including the cost of delivery for sending the item
to you and the cost incurred by you in returning the item to the Vendor.
In the event that the Vendor finds no fault with the returned products,
you will be notified that the returned products cannot be accepted and
you may elect to have the products re-delivered to you. If you do not
accept re-delivery the Vendor reserve the right to retain the products
and the purchase price and recover the Vendor’s fees and expenses from
you.
7.5 If the recipient of the products indicated in the order
form is different from the individual who made the payment for such
products, the amount paid for returned items shall be refunded by the
Vendor to the individual who made the payment.
7.6 The value date
for the credit shall be the same as the value date of the original debit
and consequently you shall not suffer interest losses.
7.7 We will usually refund any money received from you using the same method originally used by you to pay for the purchase.
7.8 The Vendor will refund the price of the products in accordance with
the applicable time frame as specified in clause 6 or 7 above. The
Vendor shall not be responsible for any delay that is beyond its control
including for delays caused by the method of purchase or refund,
including by way of example delays caused by PayPal refund policies.
8. PRIVACY
8.1 You will find information on how we process your personal data by visiting the Privacy Policy in the Customer Service Area.
8.2 You are advised to read, if you haven’t already done so, our Terms
and Conditions of Use which also contain important information on how we
process the personal data of our users and on the security systems of
italiantilemuralstore.com.
8.3 For further information on our
Privacy Policy you can contact us at mail@italiantilemuralstore.com or
at Vendor’s registered offices located at Via San Martino, loc.
Novelluzza 84013 Cava de’ Tirreni SA
9. LINKS TO OTHER WEB SITES
italiantilemuralstore.com
may contain links to other web sites which are in no way connected to
italiantilemuralstore.com or the Provider. The Provider does not control
or monitor such third party web sites or their contents. The Provider
shall not be held liable for the contents of such sites and/or for the
rules adopted by them in respect of, but not limited to, your privacy
and the processing of your personal data when you are visiting those web
sites. Please, pay attention when you access these web sites through
the links provided on italiantilemuralstore.com and carefully read their
terms and conditions of use and their privacy policies. Our Terms and
Conditions of Use and Privacy Policy do not apply to the web sites of
third parties. italiantilemuralstore.com provides links to other web
sites exclusively to help its users in searching and surfing the
Internet and to allow links to web sites on the Internet. When the
Provider provides links to other web sites, the Provider does not
recommend that to its users access these web sites and it does not
provide any guarantees to their web content or to services and products
supplied and sold by these web sites to Internet users.
10. GOVERNING LAW
These
Terms and Conditions of Sale are governed by Italian law and in
particular by Italian legislative decree no. 206 of 6 September 2005 on
distance contracts and by Italian legislative decree no. 70 of 9 April
2003 on certain aspects related to e-commerce.
11. AMENDMENTS AND UPDATES
The
Terms and Conditions of Sale may be amended from time to time due to
new laws and regulations or other reasons. The new Terms and Conditions
of Sale shall be effective as of the date of publication on
italiantilemuralstore.com.
